Letter to complain to a phone company about cashback

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales

Use this letter to complain to a phone company that hasn't given you the cashback they promised.

Sam Hoolin

8 Park Avenue


01632 960001


24 Station Road
GT16 3LP

20 May 2024

To whom it may concern,

Account number: 567812-34

Re: Mobile Phone Contract

On 10 December 2022, I entered into a mobile phone contract with you. An essential term of the agreement was that your company would credit me with the following cashback deal:

£30 refund per month for a 6-month period.

To date you have not honoured the agreement. I am now giving you 14 days to provide the cashback as agreed. If the cashback is not provided I will consider you in breach of contract and may take further action.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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