Problemau gyda nwyddau – llythyr cyn achos llys
Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban
Cyflwyniad
Gallwch ddefnyddio’r llythyr hwn i rybuddio masnachwr eich bod yn ystyried cymryd camau cyfreithiol i ddatrys problem gyda nwyddau diffygiol.
Os nad yw masnachwr wedi ymateb i unrhyw un o’ch llythyrau cwyno blaenorol, neu os yw wedi rhoi’r gorau i ymateb i’ch cwyn, efallai mai eich cam nesaf fydd cymryd camau cyfreithiol.
Mynd i’r llys yw’r dewis olaf a dylech bob amser geisio dod o hyd i ffordd arall o ddod i gytundeb yn gyntaf.
Rhaid i chi a’r masnachwr wneud pethau penodol i geisio datrys y mater cyn iddo fynd i’r llys. Mae’r rhain wedi’u nodi mewn canllawiau o’r enw ‘Cyfarwyddyd Ymarfer ar ymddygiad a phrotocolau cyn achos’. Gallwch ddarllen y Cyfarwyddyd Ymarfer ar wefan y Weinyddiaeth Gyfiawnder.
Os byddwch chi’n mynd i’r llys ac yn ennill, efallai y cewch fwy o iawndal os na wnaeth y masnachwr ddilyn y Cyfarwyddyd Ymarfer hwn.
I gael rhagor o wybodaeth ynghylch pryd i anfon llythyr cyn achos llys, gweler Cam un: Ysgrifennu llythyr cyn gweithredu.
Templed i’w ddefnyddio fel arweiniad yw hwn, ac efallai na fydd yn addas ar gyfer eich sefyllfa benodol chi. Os oes angen cyngor ac arweiniad manwl arnoch chi, cysylltwch â llinell gymorth Cyngor ar Bopeth.
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
Giltham Traders
24 Station Road
Giltham
GT16 3LP
31 Gorffennaf 2025
Letter before court claim
To whom it may concern,
Re: faulty washing machine Indesit GX345
I have not received a reply to my letter dated 22 October 2022 regarding the faulty goods which I bought from you on 7 October 2022. This letter explained what is wrong with the goods and why I am entitled to a refund.
I am once again requesting a full refund of the purchase price of £85 on the grounds that the goods were not of satisfactory quality under the Consumer Rights Act 2015. I enclose a copy of the proof of purchase.
I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.
To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.
If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.
I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.
I look forward to your acknowledgement.
Yours faithfully,
Sam Hoolin
Enc: copy of proof of purchase
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