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Consumer surveys and consultation responses

Citizens Advice response to the FCA Consumer Duty consultation paper

31 Gorffennaf 2021

Citizens Advice welcomes that the FCA is considering how to deliver a higher level of protection for consumers in financial services markets. Our response to the Consumer Duty consultation paper sets out our reflections on the consumer harms the Consumer Duty must seek to address, and provides further considerations for the FCA to ensure the intent behind the new Duty is delivered in practice.