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Letter to complain about faulty goods bought on hire purchase

Mae’r cyngor hwn yn berthnasol i Cymru

Use this letter template to complain to the finance company that you make your hire purchase (HP) payments to. They are responsible if the goods are faulty, rather than the trader that sold them to you.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.


Write letter

Example letter

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

11 January 2023













Giltham Traders

24 Station Road
Giltham
GT16 3LP


To whom it may concern,

Account number: 12345678

Consumer Rights Act 2015

On 26 October 2022 I entered into a Hire Purchase agreement with you for Thread+Go sewing machine model 5400 from Giltham Traders.

I now have a problem with the goods: the machine stops working after 15 minutes of use and then takes at least an hour to switch back on.

I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.

Yours faithfully,

Sam Hoolin

A oedd y cyngor hwn yn fuddiol?
Pam nad oedd y cyngor yn fuddiol?

Dywedwch fwy wrthym am pam nad oedd ein cyngor yn helpu.

A oedd y cyngor hwn yn fuddiol?

Diolch i chi, cyflwynwyd eich adborth.