Chwilio

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer

• If the DWP says you've had an Income Support overpayment

  How to check if you’ve actually been overpaid by the DWP and how to challenge an Income Support overpayment

• Using a food bank

  How to get emergency food from a food bank. You can get a referral or look for a food bank that you don't need a referral for, such as ones run by a church

• Debt management plan fees too high?

  Action you can take if you think the fees charged for your debt management plan are unfair, including a explanation of what counts as unfair

• Social services complaints - when can you use the complaints procedure

  What social services you can complain about using the local authority complaints procedure and the time limits for making a complaint

• Making sure your flat is fire safe

  Find out how to make sure your home is fire safe, and who is responsible for fire safety

• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill