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Problems with benefits and tax credits

Information on challenging a benefit or tax credit decision. Find out how to make a complaint if you have received a poor service from the people dealing with your claim.

Challenging benefit decisions

Challenging decisions and complaining about benefits services.

If a problem with National Insurance is affecting your benefits

What to do if you can’t find your National Insurance number or if you think your National Insurance record is wrong and it’s affecting the benefits you can claim.

Benefit overpayments

Causes of benefit overpayments and what to do if you've been told you've been paid too much.

You think you're being accused of benefit fraud

What to do if you’re worried you’re being investigated for benefit fraud.

If you’ve been invited to an interview under caution for benefit fraud

What to do if you’re asked to an interview under caution because you’re being investigated for benefit fraud.

Overpayments of Scottish benefits

Advice about overpayments of benefits paid by Social Security Scotland including Best Start Grant, Young Carer Grant and Funeral Support Payment.

Scottish benefit fraud

Information about benefit fraud of Social Security Scotland benefits - Best Start Grant Pregnancy and Baby Payment, Early Learning Payment, School Age Payment, Young Carer's Grant and Funeral Support Payment.