Check Royal Mail collection and delivery times

Royal Mail post collection and delivery times are different depending on where you live. 

If your post has been delayed, you might be able to get compensation from Royal Mail. You can complain if you’re not happy with the service they provided.

When you'll get your post

Royal Mail will deliver your post Monday to Saturday, usually by 4.30pm. They also deliver on Sundays in some areas.

If you have a parcel delivery that’s due to arrive at a specific time, it might be delivered later than 4:30pm.

You won’t get post on bank holidays. 

You can check if post will be delayed in your local area on the Royal Mail website.

If you have to collect post from a customer service point

Customer service points are usually located in delivery offices.

Check the opening hours on the Royal Mail website before you collect your post.

If your post or parcel hasn’t arrived

You might be able to claim compensation from Royal Mail if your post is lost or delayed. You can claim compensation if your post or parcel hasn’t arrived on the Royal Mail website.

You can also make a complaint if you’re not happy with their service. Find out how to complain about Royal Mail’s service on their website.

When your post will be collected 

Your local post box collection time depends on where you live.

The latest collection from a post office is usually when it closes.

Saturday collection times are 7am to 1.30pm for all locations.

You can check when your post will be collected from a post box or post office on the Royal Mail website.

You can also call Royal Mail to find out the collection times near you.