This information applies to Scotland only.
What is a property factor
Property factors manage and maintain the common parts of land or property owned by more than one homeowner, for example the stairways, hallways and lifts in a tenement flat. Similar arrangements can apply for the commonly owned or used parts of residential land, for example the common gardens or amenity areas in a housing estate. This land may be owned jointly by all or some of the homeowners or by someone else, for example the property factor as a land-owning management company.
A property factor can be a private business, a local authority or a registered social landlord.
Who uses a property factor
- have to use the services of a property factor because it's in the title deeds of the property
- have agreed with other homeowners to hire a property factor formally through a scheme such as the tenement management scheme
- arrange the services for maintaining common areas themselves, either collectively or individually
- have no formal arrangement for maintaining common areas
- have to use the services of a property factor for land management services because the factor owns the land
- have to use the services of a local authority or registered social landlord acting as a property factor, for example if the property is a former social rented property bought under a tenant’s right to buy
Code of conduct and duties of a property factor
Homeowners have legal protection when they use a property factor. Property factors who provide services to homeowners must be registered. You can find information on registration on the Scottish Government website and search for a property factor on the Scottish Property Factor Register.
Property factors have a code of conduct, which sets out the minimum standards they must meet. It also describes the details that must be included in the written statement of services, setting out the terms and service delivery standards of the arrangement between the property factor and the homeowner. You can find the code of conduct on the Scottish Government website .
The property factor must provide a written statement of services to a homeowner within four weeks of being asked for it.
Complaining about a property factor
If you're not happy with the services provided by a property factor, you should first write to them, explaining why you're complaining. The property factor's written statement of services must have information about how to complain. The property factor must be given a reasonable opportunity to resolve a complaint.
If writing to the property factor doesn't resolve your complaint, you can apply to the First-tier Tribunal for Scotland (Housing and Property Chamber). The tribunal will consider if the property factor has breached the code of conduct or isn't carrying out their duties. You can find details of how to apply to the First-tier Tribunal for Scotland (Housing and Property Chamber) on the tribunal's website.
Maintenance and repairs
Information about who owns common areas of your building and who's responsible for maintenance should be in the title deeds. If it's not in the title deeds, the rules in the tenement management scheme will apply.