Parcel firms deliver miserable service for the third year running
16 November 2023
Citizens Advice Parcels League Table shows a substandard performance by all major parcel firms
Citizens Advice responds to the FCA announcement on contract changes for buy-now-pay-later customers
02 November 2023
Citizens Advice responds to the FCA's announcement on securing changes to potentially unfair and unclear contract terms for unregulated BNPL firms.
Citizens Advice responds to the the latest Ofgem energy debt figure
12 October 2023
Citizens Advice responds to the the latest Ofgem energy debt figure
Citizens Advice responds to the latest government announcement on Net Zero policies
20 September 2023
Citizens Advice says the latest government announcement on Net Zero will harm renters
One in four people behind on at least one bill, as UK households fall £22 billion in the red
14 September 2023
One in four people in the UK (27%) are currently behind on at least one bill with Citizens Advice warning the situation only looks set to deteriorate in the coming months.
Citizens Advice responds to Ofgem's final decision on the PPM code of practice
13 September 2023
Citizens Advice says the harm caused by the prepayment meter scandal must never be allowed to be repeated
Record numbers seek help for energy debt before winter even hits, Citizens Advice warns
24 August 2023
Record numbers of people with energy debts are seeking before winter has even begun - and the size of the debts people face is rising.
Millions of pounds held up every month due to delays in PIP reviews
15 August 2023
Disabled people are missing out on an estimated £24 million every month because of delays to Personal Independent Payment reviews
Mortgage holders face average shortfall of £150 a month as high interest rates bite
24 July 2023
Increasing numbers of mortgage holders are unable to make ends meet as their essential costs soar and interest rate rises start to bite.
Online shopping traps caught out 8.5 million people in the last year
11 July 2023
Deceptive online retail tactics lead to 8.5 million people buying something they didn’t want, need or came to regret.
Royal Mail delays hit an estimated 15.7 million people in the last month
30 June 2023
Almost one in three of us (15.7 million people) were hit by post delays in the last month, according to new research for Citizens Advice that shows how post delays continue to plague consumers.
Citizens Advice responds to Ofcom plans to retain safeguard cap on stamp prices for second class letters
26 June 2023
The charity says this is welcome news for consumers, with the price cap on second class letters ensuring basic post products remain affordable.
Citizens Advice responds to FCA announcing a ban on debt packagers from receiving referral fees
02 June 2023
Citizens Advice responds to the Financial Conduct Authority's announcement on a ban on debt packagers from receiving referral fees.
Citizens Advice responds to Ofgem's price cap announcement
25 May 2023
More support needed despite falling energy bills, says Citizens Advice
Scams linked to parcel deliveries come top in 2023
25 May 2023
Parcel delivery scams are by far the most common scam faced by the public so far this year. That’s according to new research from Citizens Advice released today as part of its Scams Awareness campaign.
One million lose broadband access as cost-of-living crisis bites
18 May 2023
As many as one million people cut off their broadband in the last year as the cost-of-living crisis left them unable to afford internet access, according to new research from Citizens Advice.
Citizens Advice responds to Ofcom's investigation into Royal Mail
15 May 2023
Citizens Advice says Ofcom must take strong enforcement action, including possible fines. Anything less risks sending a message that continually letting customers down is okay.
Citizens Advice responds to Royal Mail Quality of Service Results Quarter 4 2023
15 May 2023
The charity says it’s time for Ofcom to act, not just on the poor results from this quarter, but to address years of failings