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Millions of pounds held up every month due to delays in PIP reviews

15 August 2023

Disabled people are missing out on an estimated £24 million every month because of delays to Personal Independent Payment reviews

Mortgage holders face average shortfall of £150 a month as high interest rates bite

24 July 2023

Increasing numbers of mortgage holders are unable to make ends meet as their essential costs soar and interest rate rises start to bite.

Online shopping traps caught out 8.5 million people in the last year

11 July 2023

Deceptive online retail tactics lead to 8.5 million people buying something they didn’t want, need or came to regret.

Royal Mail delays hit an estimated 15.7 million people in the last month

30 June 2023

Almost one in three of us (15.7 million people) were hit by post delays in the last month, according to new research for Citizens Advice that shows how post delays continue to plague consumers.

Citizens Advice responds to Ofcom plans to retain safeguard cap on stamp prices for second class letters

26 June 2023

The charity says this is welcome news for consumers, with the price cap on second class letters ensuring basic post products remain affordable.

Flaws in Renters Reform Bill risk ‘no fault’ evictions continuing via backdoor, says Citizens Advice

15 June 2023

Citizens Advice responds to FCA announcing a ban on debt packagers from receiving referral fees

02 June 2023

Citizens Advice responds to the Financial Conduct Authority's announcement on a ban on debt packagers from receiving referral fees.

Citizens Advice responds to Ofgem's price cap announcement

25 May 2023

More support needed despite falling energy bills, says Citizens Advice

Scams linked to parcel deliveries come top in 2023

25 May 2023

Parcel delivery scams are by far the most common scam faced by the public so far this year. That’s according to new research from Citizens Advice released today as part of its Scams Awareness campaign.

One million lose broadband access as cost-of-living crisis bites

18 May 2023

As many as one million people cut off their broadband in the last year as the cost-of-living crisis left them unable to afford internet access, according to new research from Citizens Advice.

Citizens Advice responds to Ofcom's investigation into Royal Mail

15 May 2023

Citizens Advice says Ofcom must take strong enforcement action, including possible fines. Anything less risks sending a message that continually letting customers down is okay.

Citizens Advice responds to Royal Mail Quality of Service Results Quarter 4 2023

15 May 2023

The charity says it’s time for Ofcom to act, not just on the poor results from this quarter, but to address years of failings

“Our bleakest-ever start to the year” - number of people helped by Citizens Advice at record high

11 May 2023

The number of people helped by Citizens Advice hit a record high during the first four months of 2023.

Citizens Advice responds to Consumer Bill

25 April 2023

Citizens Advice responds to the new Bill to crack down on rip-offs, protect consumer cash online and boost competition in digital markets.

Citizens Advice responds to latest broadband social tariff figures

24 April 2023

The charity says firms are still moving at a snail's pace. As they only have to offer these tariffs on a voluntary basis, they clearly aren’t incentivised to promote discounts.

Responding to the new Ofgem Code of Practice on force fitting of prepayment meters, Dame Clare Moriarty, Chief Executive of Citizens Advice, said:

18 April 2023

Citizens Advice responds to the new Ofgem Code of Practice on force fitting of prepayment meters