05 February 2021
Citizens Advice has responded to Ofgem’s latest update to the energy price cap which will see it increase by £96 for default tariff customers, and by £87 for pre-payment meter customers.
28 January 2021
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found.
25 January 2021
Citizens Advice, the official consumer watchdog for energy, has welcomed the energy regulator Ofgem’s proposal for an independent body which will fully separate the running of Britain’s energy system from the National Grid, and lead the way towards net zero.
05 January 2021
Half a million private renters in the UK are behind on their rent, with protections against eviction due to expire this weekend, according to Citizens Advice.
18 December 2020
“Since the March lockdown began, internet access has been vital to home working, running small businesses, accessing essential services like healthcare, and continuing education.
18 December 2020
With the number of people on zero-hour contracts at an all time high of 1 million, a leading charity has warned of an unfolding workers’ rights crisis.
17 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem's latest announcement on the RIIO-ED2 electricity distribution network price control.
17 December 2020
Citizens Advice has continued to see a surge in the number of people it is helping who have No Recourse to Public Funds (NRPF) during the pandemic.
16 December 2020
New research from Citizens Advice shows that 2.1million households are behind on their energy bills, 600,000 more than in February.
14 December 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to details of the Energy White Paper released today.
11 December 2020
Some one in seven (14%) of people have fallen behind on essential bills - the equivalent of seven million people in the UK, according to new research from Citizens Advice.
08 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem’s final determinations for the RIIO-2 price control (Transmission, Gas Distribution and Electricity Systems Operator).
02 December 2020
Citizens Advice, in its role as the official energy watchdog for consumers, has responded to the Competition and Markets Authority’s electric vehicle charging market study.
01 December 2020
“We’re pleased to see that, if current proposals are fully implemented, consumers stand to save more than £700 million a year in the insurance, mobile and broadband markets."
26 November 2020
“Post is a vital public service and the Universal Service Obligation is the safety net that protects it for everyone. We must be cautious about making swift judgements about the long term during the pandemic. We don’t want to see the start of a slippery slope in reductions to the service."
25 November 2020
Ahead of Black Friday and Cyber Monday, Citizens Advice is reminding consumers of their online shopping rights and how to make sure they stick to their budget.
20 November 2020
Citizens Advice has found that a staggering 96% of UK adults have bought something online since the country first went into lockdown in March.
19 November 2020
“Today’s financial update from Royal Mail makes clear that parcel delivery is now an essential service. As more people rely on deliveries, our research shows almost half of us (47%) have had a parcel delivery problem since lockdown first began in March. We need to ensure proper protections are in place across the sector so people get their deliveries securely.
16 November 2020
Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.
