18 December 2018
The Financial Conduct Authority’s decision to ban unarranged overdraft fees could help thousands of people from staying stuck in debt, Citizens Advice says.
18 December 2018
Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s sector specific proposals for the next set of energy network price controls (RIIO-2), and new proposals for changes to the way people are charged for electricity.
18 December 2018
Citizens Advice has revealed an unnecessary catch-22 that is stopping homeless people accessing public services because they don’t have a fixed postal address.
14 December 2018
Citizens Advice has responded to Ofcom's new proposals to address the loyalty penalty in the broadband market and end of contract notifications.
13 December 2018
A coalition of consumer organisations has today come together to outline how Ofgem can deliver on its commitment to improve protections for consumers in vulnerable circumstances in the RIIO-2 price controls.
08 December 2018
OneSelect has come bottom in the latest Citizens Advice’s star rating, which ranks the customer service levels of energy suppliers.
04 December 2018
Citizens Advice responds to the new Money Advice Service guidance for a more progressive approach to the recovery of Council Tax.
29 November 2018
29 November 2018
During National Consumer Week and the busiest shopping season of the year, Citizens Advice is calling on retailers to work with parcel operators to make it easier for disabled people to make their delivery needs known.
28 November 2018
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s network charging consultation.
25 November 2018
Citizens Advice has responded to the Review of enforcement agent (bailiff) reforms: call for evidence launched by the Ministry of Justice today.
23 November 2018
Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Spark Energy has ceased trading.
23 November 2018
Citizens Advice, in its role as the official consumer champion for energy, has responded to the National Audit Office’s report on the rollout of smart meters.
22 November 2018
More than 13,000 problems with purchases on online marketplaces were reported to the Citizens Advice consumer service last year, new analysis reveals.
22 November 2018
The FCA’s decision to cap the cost of rent to own goods will help hundreds of thousands of people who use the high-interest agreements, Citizens Advice says.
21 November 2018
Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Extra Energy has ceased trading.
21 November 2018
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s consultation proposing tighter licensing rules for firms wishing to enter the energy supply market.
16 November 2018
Citizens Advice has responded to Ofcom’s announcement today that EE and Virgin Media will be fined for overcharging their customers who have ended their contracts early.
13 November 2018
Rule-breaking bailiffs are causing people increased stress, anxiety and financial hardship, according to new research published today by Citizens Advice and StepChange. The charities are calling for the government to step in and regulate the industry to prevent more people suffering at the hands of debt collectors who flout the rules.
06 November 2018
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming the level and timing of the price cap on default tariffs.
