03 March 2020
Citizens Advice is urging the government to protect millions of workers who may be pushed into financial hardship by government advice to self-isolate during the coronavirus.
03 March 2020
Some energy autoswitching services are comparing fewer than 15 out of around 70 possible energy suppliers, despite claiming to cover most of the market. The result is some customers are paying £70 a year more than if they’d found a good deal and switched themselves.
28 February 2020
Citizens Advice has found that almost half (47%) of survivors of domestic abuse have had their post intercepted, opened or hidden by the perpetrator.
25 February 2020
New research from Citizens Advice finds that many people in council tax arrears can’t afford to pay their debts, and have an average of just £7 left at the end of the month after covering their living costs. Some four in 10 have no money left at all.
12 February 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement of new automatic compensation for customers who have problems switching their energy supplier.
10 February 2020
MPs are today (10/02/2020) set to end the benefits freeze by agreeing to increase income-related benefits by inflation. While a welcome move, new analysis by Citizens Advice shows that almost 4 in 10 households that seek debt advice and receive these frozen benefits would still not have enough money to cover their costs by 2024 - even if these rises were to continue in future years.
03 February 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s Decarbonisation Action Plan.
30 January 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the National Audit Office (NAO) report that found that consumers had paid more than they should under the current price control for electricity network companies.
28 January 2020
The last week of January is the busiest time for debt advice at Citizens Advice. Analysis of last year’s data revealed that on a single day, 29 January 2019, Citizens Advice offices helped 2,776 people with a debt problem- 24% above the daily average.
23 January 2020
Citizens Advice is warning the government it risks fatally undermining the country’s ability to achieve net zero by 2050 unless it puts the public at the heart of the process
09 January 2020
“As the government and Ofcom have recognised, it is unfair to continue charging people for their mobile handset after their contract has ended.
09 January 2020
16 December 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that iSupply is to pay £1.5 million pounds for price cap overcharging.
12 December 2019
An accurate bill is the top priority for energy consumers, according to a new poll by Citizens Advice.
05 December 2019
Citizens Advice has responded to new Ofgem data on unpaid energy industry bills left behind by failed suppliers. Alongside this, the charity has released new analysis showing consumers are now facing a £255m bill following the collapse of these firms, which will be paid through higher energy bills of their own.
05 December 2019
As Black Friday and Cyber Monday deliveries start to arrive, Citizens Advice is calling on parcel companies to take action so they serve disabled consumers.
05 December 2019
As many Black Friday and Cyber Monday deliveries arrive this week and Christmas shopping ramps up, Citizens Advice has found problems with parcels affect over half (59%) of those who shopped online in the past year.
13 November 2019
Households struggling to pay their council tax are being pushed into further debt as outdated regulations see councils resort to bailiffs to collect arrears, says Citizens Advice in new research published today.
12 November 2019
In the last year, Citizens Advice consumer service has dealt with almost half a million consumer-related issues like faulty washing machines, undelivered parcels and fake designer goods.
