25 July 2018
Today the Financial Conduct Authority has announced a discussion paper on the loyalty penalty people pay in the savings market.
23 July 2018
Citizens Advice has responded to the Competition and Markets Authority announcement on the regulation of heat networks.
22 July 2018
More than a third of people helped by Citizens Advice struggle to provide the evidence needed to complete their Universal Credit claim, new research from the charity finds.
19 July 2018
Citizens Advice has responded to the government’s Domestic Gas and Electricity (Tariff Cap) Bill receiving parliamentary approval. The bill will impose a temporary cap on the price of all default tariffs in the energy market until at least 2020.
18 July 2018
Tonight the powerful docu-drama ‘Killed By My Debt’ will air on BBC One. As part of the Taking Control coalition, and alongside Jerome Rogers’ family, Citizens Advice is campaigning for bailiffs to be properly regulated.
13 July 2018
A total cost cap on rent-to-own items like washing machines, fridge freezers and televisions could save consumers £276 (28%) per product, new analysis from Citizens Advice has found.
12 July 2018
Citizens Advice responds to Richard Lloyd’s independent review of the Financial Ombudsman Service.
05 July 2018
Citizens Advice has responded to EDF Energy’s announcement that it is raising the price of its Standard Variable Tariff (SVT) by 6%. This follows a previous price rise of 1.4% announced in April.
26 June 2018
Iresa Energy has come bottom of Citizens Advice’s energy star rating system. The company scored just 0.35 stars out of a possible 5 for its customer service between January and March this year.
22 June 2018
Citizens Advice has responded to the decision to dismiss the application for a judicial review of Ofgem’s proposals (CMP264/CMP265) to change charging arrangements for embedded generators.
19 June 2018
Citizens Advice has responded to E.ON’s announcement that it is raising prices for approximately 1.8 million standard variable customers by 4.8%
15 June 2018
Citizens Advice has responded to Ofgem’s announcement that EDF Energy will pay £350,000 for failing to meet its 2017 smart meter installation target.
Requiring smaller energy suppliers to provide the Warm Home Discount “a good start”, says Citizens Advice
15 June 2018
Citizens Advice has responded to the announcement from the Department for Business, Energy and Industrial Strategy (BEIS) that more energy suppliers will be required to provide the Warm Home Discount (WHD).
Ofgem automatic compensation for switching problems “means welcome pressure on suppliers”, says Citizens Advice
12 June 2018
Citizens Advice has responded to Ofgem’s announcement of automatic compensation for domestic energy customers when they encounter problems switching supplier.
11 June 2018
Citizens Advice has responded to Ofgem’s announcement of the scope of its review into licensing of energy suppliers.
11 June 2018
Energy regulator Ofgem has the opportunity to further cut the excess profits made by energy network companies - the private companies that run the UK’s pipes and wires - and save consumers an additional £4.1bn during its next set of price controls (RIIO-2).