Bailiff body cameras meaningless without industry regulator
22 July 2019
The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said.
Protection for customers must keep pace with rapidly evolving energy supply market says Citizens Advice
18 July 2019
Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry.
Government action urgently needed to protect consumers during the decarbonisation of heating, says Citizens Advice
12 July 2019
The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice.
Council tax collection practices must not leave people with too little to live on, says Citizens Advice
05 July 2019
In response to the government’s pilot scheme to recover unpaid council tax through deductions, the charity says collections must be affordable and should not leave people on low incomes with too little to live on.
Citizens Advice issues warning over future of community post offices
25 June 2019
Citizens Advice is warning about the future of 3,000 community branches as they face losing financial support. These important post offices are often the last shop in the village and provide essential services. Government funding is due to end in 2021.
Too many energy firms struggling to deliver good customer service, says Citizens Advice
24 June 2019
Ten energy companies are failing to achieve even half marks (two out of five stars) in the latest customer service league table from Citizens Advice.
Energy customers pay the price for the collapse of energy companies
21 June 2019
UK energy customers are facing a potential bill of £172 million from the collapse of 11 suppliers since January 2018.
Citizens Advice responds to a new scheme to help people in debt
19 June 2019
After years of calling for more support for people in debt, Citizens Advice is pleased to see the government take action to protect people from action by creditors. But it's concerned thousands of people with debts and deductions under Universal Credit are going to miss out on this support initially.
Citizens Advice responds to the government's announcement on the loyalty penalty
17 June 2019
Citizens Advice says while the government’s announcement is welcome, it is disappointed by the lack of action from regulators.
Buy Now Pay Later rules won’t stop people being hit by these unexpected costs, says Citizens Advice
12 June 2019
To better protect people, Citizens Advice says the FCA should go further and only allow firms to charge interest once the promotional period ends.
FCA overdraft rules will protect vulnerable people from spiralling fees
07 June 2019
Citizens Advice helped almost 30,000 people with overdrafts last year. It is one of the most common consumer credit issues we help people with.
Momentous day for England’s renters as Tenant Fees Act comes into force
31 May 2019
Private renters will no longer have to pay letting agent fees as the Tenant Fees Act comes into force today. Citizens Advice has called for a ban on fees for a decade, and worked with Parliamentarians across the political spectrum to make sure the Bill was as watertight as possible.
Citizens Advice responds to Commission for Customers in Vulnerable Circumstances report
31 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the Commission for Customers in Vulnerable Circumstances report.
Citizens Advice responds to new Universal Credit figures
31 May 2019
Today the government has published new figures that show the number of people with outstanding Tax Credit overpayments who have moved onto Universal Credit.
Smart meter rollout deadline remains “unfeasible”, says Citizens Advice
30 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.
Energy firms breaking competition law highlights ‘clear need’ for stronger licensing rules, says Citizens Advice
30 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement that E Gas and Electricity, Economy Energy and Dyball Associates breached competition law.