29 May 2019
Citizens Advice has found regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years.
24 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming its methodology for the next energy network price control.
22 May 2019
Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed.
22 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.
17 May 2019
Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.
12 May 2019
Citizens Advice responds to the Treasury Committee’s report on consumers’ access to financial services. Its Director of Policy, Matt Upton, gave evidence to the Committee’s inquiry last year.
07 May 2019
Today the Cabinet Office Fairness Group has published its Joint Public Statement on improving fairness in debt collection practices across central and local government.
03 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem's announcement of a strategic review of the microbusiness energy market.
02 May 2019
Energy customers have missed out on an estimated £5.1 million in compensation over the last 3 years, says a new report by Citizens Advice.
25 April 2019
Outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively - and it’s causing people serious financial harm, says Citizens Advice.
15 April 2019
Citizens Advice has responded to the government’s announcement that it will consult on scrapping section 21 “no-fault” evictions in the private rented sector
11 April 2019
Citizens Advice is launching a new service funded by the Home Office to help those who are applying to the government’s Windrush compensation scheme.
11 April 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of new licensing rules for firms applying to enter the energy supply market.
10 April 2019
The charity says it's excellent to see MPs from across all parties call for a regulator to crack down on the bailiff industry.
10 April 2019
The charity says it is critical this review properly looks at the rules governing council tax collection and leads to fundamental change, including stopping practices such as charging a full year’s bill when people miss just one payment.
09 April 2019
Citizens Advice has found that home insurance companies in the UK make all of their profits - that is over £1bn a year - from loyal consumers holding policies for 6 years or more.
03 April 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that SSE will pay £700,000 for failing to meet its 2018 gas smart meter installation target.
01 April 2019
Today Citizens Advice has launched a new service called “Help to Claim” for those who need help to apply for Universal Credit.
28 March 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.
