26 June 2018
Iresa Energy has come bottom of Citizens Advice’s energy star rating system. The company scored just 0.35 stars out of a possible 5 for its customer service between January and March this year.
22 June 2018
Citizens Advice has responded to the decision to dismiss the application for a judicial review of Ofgem’s proposals (CMP264/CMP265) to change charging arrangements for embedded generators.
19 June 2018
Citizens Advice has responded to E.ON’s announcement that it is raising prices for approximately 1.8 million standard variable customers by 4.8%
15 June 2018
Citizens Advice has responded to Ofgem’s announcement that EDF Energy will pay £350,000 for failing to meet its 2017 smart meter installation target.
15 June 2018
Citizens Advice has responded to the announcement from the Department for Business, Energy and Industrial Strategy (BEIS) that more energy suppliers will be required to provide the Warm Home Discount (WHD).
12 June 2018
Citizens Advice has responded to Ofgem’s announcement of automatic compensation for domestic energy customers when they encounter problems switching supplier.
11 June 2018
Citizens Advice has responded to Ofgem’s announcement of the scope of its review into licensing of energy suppliers.
11 June 2018
Energy regulator Ofgem has the opportunity to further cut the excess profits made by energy network companies - the private companies that run the UK’s pipes and wires - and save consumers an additional £4.1bn during its next set of price controls (RIIO-2).
01 June 2018
"People planning a funeral are being exploited at one of the most emotional and stressful times in their lives...
31 May 2018
More people are falling victim to scammers posing as professionals from financial and legal services. Such cons now account for a fifth of all scams reported to Citizens Advice’s Consumer Service, according to new data.
31 May 2018
Citizens Advice has responded to the CMA's latest consultation on care homes.
31 May 2018
This morning, the FCA published the outcome of their high-cost credit review and response which Citizens Advice has responded to.
30 May 2018
Citizens Advice has responded to SSE’s announcement that 2.36m customers will be hit with a £76 increase on their energy bills.
24 May 2018
Citizens Advice research reveals limited, inconsistent and patchy support for people with mental health problems. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably.
21 May 2018
A government pledge to ban tenants fees in England and prevent unfair practices risks being fundamentally undermined by a bill allowing “default fees”, Citizens Advice warns.
17 May 2018
Citizens Advice has responded to Ofcom's mobile price trends report.
11 May 2018
Citizens Advice has responded to npower’s announcement that it is raising prices for approximately 1 million standard variable dual fuel customers.
