Npower price rise “hard to stomach”, says Citizens Advice
11 May 2018
Citizens Advice has responded to npower’s announcement that it is raising prices for approximately 1 million standard variable dual fuel customers.
CMA heat network regulation proposals “a victory” for consumers, says Citizens Advice
10 May 2018
Citizens Advice has welcomed the Competition and Markets Authority (CMA) announcement recommending that heat networks be regulated.
Citizens Advice responds to Work and Pensions Select Committee report on Universal Credit
09 May 2018
Citizens Advice has responded to the Work and Pensions Select Committee’s new report into the impact of Universal Credit on self-employed people.
Call to cap the cost of doorstep loans raised with the Prime Minister
09 May 2018
In today's Prime Minister's Questions, the MP for Horsham, Jeremy Quin, asked the Prime Minister if she would agree that now is the moment for the FCA to extend the payday loan cap to doorstep lending.
Citizens Advice welcomes move by the ABI and BIBA to tackle insurance loyalty penalty
08 May 2018
insurance, loyalty penalty, Citizens Advice, ABI, BIBA
Citizens Advice says new mortgage report "exposes the scale of the loyalty penalty for mortgage customers"
04 May 2018
Citizens Advice has responded to the Financial Conduct Authority's new report on the mortgage market.
Citizens Advice says telecoms consumers "deserve services that meet the demands of modern life"
03 May 2018
Citizens Advice has responded to a new Ofcom report on the quality of broadband and mobile services.
Ofgem announcement on mid-point review for electricity distribution price control a “missed opportunity”, says Citizens Advice
30 April 2018
Citizens Advice has responded to announcements by Ofgem that it will not open a mid-period review of the 2015-2023 electricity distribution price control and that Western Power Distribution (WPD) will return £77m to customers.
People across the country overpaying on their electricity bills, finds Citizens Advice
26 April 2018
Households across the UK are footing the bill for billions of pounds in excess profits made by electricity distribution companies - the firms which run the wires that take power into people’s homes. New analysis released today by Citizens Advice shows just how much consumers in different regions are paying over the odds and which firms are profiting the most.
Scottish Power price increase “disappointing”, says Citizens Advice
20 April 2018
Citizens Advice has responded to Scottish Power’s announcement that the supplier is raising its standard variable gas and electricity prices.
140,000 households can’t afford to top up prepayment energy meter
19 April 2018
New research from Citizens Advice has found that 140,000 households in Great Britain (around 400,000 people) have been left without gas or electricity because they didn’t have enough money to top up their prepayment meter (PPM).
Citizens Advice backs MPs’ call for greater protection for tenants against revenge eviction
18 April 2018
Citizens Advice is backing a call by MPs on the housing committee to give greater protection to vulnerable tenants who fear revenge eviction.
Quarter of a million households in England put up with shoddy or unsafe homes out of fear of eviction, Citizens Advice reveals
16 April 2018
More than 1 in 4 (28%) private tenants who have experienced problems while renting do not complain for fear of being evicted, new figures from Citizens Advice show.
EDF “must be clearer” on price rise, says Citizens Advice
12 April 2018
Citizens Advice has responded to EDF’s announcement that the supplier is raising prices of its standard electricity tariff.
Universal Credit risks leaving some workers’ financial stability hanging in the balance
11 April 2018
Universal Credit could risk adding to the financial instability of low-income workers, with those who are self-employed likely to come under the most pressure, new research from Citizens Advice finds.
“Serious question marks” over whether British Gas price rises are justified, says Citizens Advice
10 April 2018
Citizens Advice has responded to British Gas’s announcement that the supplier is raising prices for customers on a standard variable tariff by 5.5% - an average of £60.
BEIS energy efficiency measures right to focus on low-income households, says Citizens Advice
29 March 2018
Citizens Advice has responded to the announcement by the Department for Business, Energy and Industrial Strategy (BEIS) that it plans to focus the Energy Company Obligation (ECO) on low-income households.
Citizens Advice responds to housing committee’s report into renters’ fees
29 March 2018
MPs on the housing select committee have today released their report into the Tenant Fees Bill in which they say a clause that allows landlords to charge “default fees” is open to abuse.
Energy star rating “raises serious questions” for some smaller firms, says Citizens Advice
28 March 2018
Economy Energy has come bottom of Citizens Advice’s energy star rating system. The company scored just 1.2 stars out of a possible 5 for its customer service for the period from October to December 2017.