Provisional order on Iresa an “important intervention”, says Citizens Advice
27 March 2018
Citizens Advice has responded to Ofgem’s announcement that it has placed a provisional order on Iresa for the supplier’s continued customer service failings.
Consumers need to be protected from paying excess costs for rent-to-own goods
26 March 2018
New research from Citizens Advice shows high-interest rates, late payment fees and expensive add-ons are leaving rent-to-own consumers struggling to pay for goods that they can end up having to return.
Rent-to-own market still has “fundamental problems”, says Citizens Advice
20 March 2018
Citizens Advice responds to FCA announcement of redress scheme for PerfectHome customers.
Extending payday loan cap could stop thousands getting into spiral of debt
19 March 2018
New research from Citizens Advice shows that extending the same rules that cover payday loans to the doorstep lending market could prevent their customers getting into problem debt, and save up to £123 million in interest payments on up to 540,000 loans each year.
Outcome of Ofgem price controls consultation “will be the acid test”, says Citizens Advice
07 March 2018
Citizens Advice has responded to Ofgem’s consultation on its next round of price controls for energy network companies. The ‘RIIO2’ framework will set the level of energy network company profit over a five year period
Ofgem backbilling decision ensures “better protections” for energy customers, says Citizens Advice
05 March 2018
Citizens Advice has responded to Ofgem’s decision to ban energy suppliers from backbilling customers for energy used more than 12 months ago.
Citizens Advice says the “odds are stacked against consumers” as it reveals 3.2 million people have taken time off work to resolve a consumer problem
02 March 2018
New research from Citizens Advice published today has found a total of 14 million people suffered the knock-on effects of consumer problems in the last year, with poor services or faulty goods affecting their lives, finances or health.
Citizens Advice calls for action on high-cost credit as households face growing insecurity
28 February 2018
Matthew Upton, Head of Consumer Policy at Citizens Advice, will give evidence to the Treasury Committee this afternoon as part of its inquiry into household finances.
Citizens Advice responds to Financial Conduct Authority’s new credit card rules
27 February 2018
"We welcome today’s announcement by the FCA, confirming new protections for people struggling with problem credit card debt."
Government’s energy price cap bill is “good news for consumers”, says Citizens Advice
26 February 2018
Citizens Advice has responded to the introduction of the Domestic Gas and Electricity (Tariff Cap) Bill to Parliament. This bill will impose a temporary total cap on the cost of all default tariffs.
People with unstable finances five times more likely to turn to high-cost credit, Citizens Advice reveals
22 February 2018
UK households struggling on volatile incomes - for example those on zero-hour contracts or in part-time work - are five times more likely to turn to high-cost credit products such as rent to own and doorstep lending, new research from Citizens Advice shows.
New energy firms “should face greater scrutiny”, says Citizens Advice
16 February 2018
Citizens Advice has responded to today’s announcement by Ofgem that it has opened an investigation into whether Iresa broke rules relating to the standards of conduct, billing, complaints handling, customer transfer blocking and customer service.
Mental health staff increasingly dealing with 'vicious cycle' of patients’ wider problems during clinical time
16 February 2018
Citizens Advice has found 8 out of 10 mental health staff said that dealing with a patient’s practical issues left them with less clinical time to treat their mental health issues.
Energy customers “victims of a dysfunctional market”, says Citizens Advice
13 February 2018
Citizens Advice has responded to the Business, Energy and Industrial Strategy (BEIS) Select Committee pre-legislative scrutiny of the draft Domestic Gas and Electricity (Tariff Cap) Bill.
Identifying vulnerable energy customers “essential for better consumer protection”, says Citizens Advice
12 February 2018
Citizens Advice has responded to today’s announcement by the Department for Business, Energy and Industrial Strategy (BEIS) of a consultation on data sharing between energy companies and the Department for Work and Pensions to better identify energy customers who should be covered by the Ofgem’s safeguard tariff.
Energy UK vulnerability commission offers "real opportunity", says Citizens Advice
12 February 2018
Citizens Advice has today welcomed the announcement by Energy UK of the launch of the Commission for Customers in Vulnerable Circumstances.
Citizens Advice comments on the Government’s response to the Taylor review
07 February 2018
Citizens Advice has commented on the Government’s response to the Taylor review of modern employment practices, saying that while some of the measures are welcome, action still needs to be taken on some ‘grey areas’.
Citizens Advice responds to Lloyds' ban on credit card purchases of Bitcoin
05 February 2018
In response to Lloyds Banking Group banning its customers from using credit cards to purchase bitcoin and other cryptocurrencies, Citizens Advice Chief Executive, Gillian Guy said:
Vulnerable people to save up to £230 a year on their energy bills, according to Citizens Advice
02 February 2018
Vulnerable people will save the equivalent of up to two months of their annual energy bill from today, as Ofgem’s safeguard tariff comes into effect for a million more people.
Citizens Advice calls for regulators to take action as it reveals loyalty can cost customers nearly £1,000 per year
01 February 2018
Customers who stay loyal to their essential service providers could be paying £987 more per year - equivalent to four months’ worth of food for the average household - new research from Citizens Advice reveals.