Citizens Advice responds to action on funeral costs
01 June 2018
"People planning a funeral are being exploited at one of the most emotional and stressful times in their lives...
The rise of the scammer in the suit
31 May 2018
More people are falling victim to scammers posing as professionals from financial and legal services. Such cons now account for a fifth of all scams reported to Citizens Advice’s Consumer Service, according to new data.
Citizens Advice responds to CMA's consultation on draft consumer law advice for care homes
31 May 2018
Citizens Advice has responded to the CMA's latest consultation on care homes.
Citizens Advice responds to outcome of FCA's high-cost credit review
31 May 2018
This morning, the FCA published the outcome of their high-cost credit review and response which Citizens Advice has responded to.
SSE price rise “extremely disheartening”, says Citizens Advice
30 May 2018
Citizens Advice has responded to SSE’s announcement that 2.36m customers will be hit with a £76 increase on their energy bills.
People with mental health problems failed by companies, Citizens Advice finds
24 May 2018
Citizens Advice research reveals limited, inconsistent and patchy support for people with mental health problems. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably.
Citizens Advice calls on government to tighten bill to protect renters
21 May 2018
A government pledge to ban tenants fees in England and prevent unfair practices risks being fundamentally undermined by a bill allowing “default fees”, Citizens Advice warns.
Citizens Advice says "the true cost of mobile phones and services are rarely made clear to consumers"
17 May 2018
Citizens Advice has responded to Ofcom's mobile price trends report.
Npower price rise “hard to stomach”, says Citizens Advice
11 May 2018
Citizens Advice has responded to npower’s announcement that it is raising prices for approximately 1 million standard variable dual fuel customers.
CMA heat network regulation proposals “a victory” for consumers, says Citizens Advice
10 May 2018
Citizens Advice has welcomed the Competition and Markets Authority (CMA) announcement recommending that heat networks be regulated.
Citizens Advice responds to Work and Pensions Select Committee report on Universal Credit
09 May 2018
Citizens Advice has responded to the Work and Pensions Select Committee’s new report into the impact of Universal Credit on self-employed people.
Call to cap the cost of doorstep loans raised with the Prime Minister
09 May 2018
In today's Prime Minister's Questions, the MP for Horsham, Jeremy Quin, asked the Prime Minister if she would agree that now is the moment for the FCA to extend the payday loan cap to doorstep lending.
Citizens Advice welcomes move by the ABI and BIBA to tackle insurance loyalty penalty
08 May 2018
insurance, loyalty penalty, Citizens Advice, ABI, BIBA
Citizens Advice says new mortgage report "exposes the scale of the loyalty penalty for mortgage customers"
04 May 2018
Citizens Advice has responded to the Financial Conduct Authority's new report on the mortgage market.
Citizens Advice says telecoms consumers "deserve services that meet the demands of modern life"
03 May 2018
Citizens Advice has responded to a new Ofcom report on the quality of broadband and mobile services.
Ofgem announcement on mid-point review for electricity distribution price control a “missed opportunity”, says Citizens Advice
30 April 2018
Citizens Advice has responded to announcements by Ofgem that it will not open a mid-period review of the 2015-2023 electricity distribution price control and that Western Power Distribution (WPD) will return £77m to customers.
People across the country overpaying on their electricity bills, finds Citizens Advice
26 April 2018
Households across the UK are footing the bill for billions of pounds in excess profits made by electricity distribution companies - the firms which run the wires that take power into people’s homes. New analysis released today by Citizens Advice shows just how much consumers in different regions are paying over the odds and which firms are profiting the most.
Scottish Power price increase “disappointing”, says Citizens Advice
20 April 2018
Citizens Advice has responded to Scottish Power’s announcement that the supplier is raising its standard variable gas and electricity prices.
140,000 households can’t afford to top up prepayment energy meter
19 April 2018
New research from Citizens Advice has found that 140,000 households in Great Britain (around 400,000 people) have been left without gas or electricity because they didn’t have enough money to top up their prepayment meter (PPM).
Citizens Advice backs MPs’ call for greater protection for tenants against revenge eviction
18 April 2018
Citizens Advice is backing a call by MPs on the housing committee to give greater protection to vulnerable tenants who fear revenge eviction.