01 December 2016
Citizens Advice has today said that large suppliers should hold off raising standard tariff rates this winter, following price freezes announced by British Gas and SSE.
29 November 2016
Citizens Advice has described Ofcom's plans to legally separate Openreach from BT as decisive action in response to problems experienced by consumers.
29 November 2016
Rent to own services, logbook loans and guarantor loans should be included in the FCA’s payday loan cap - and new rules introduced to provide added protections for customers including full checks to make sure people can afford to pay back what they have borrowed says Citizens Advice.
28 November 2016
Shoppers with faulty TVs, mobile phones and household appliances are being refused repairs and refunds leaving them stuck with items that don’t work, says Citizens Advice.
26 November 2016
Ofgem has announced that GB Energy Supply has ceased trading and that it will be finding a new supplier for the firm’s 160,000 customers.
24 November 2016
Extra Energy has come bottom of Citizens Advice’s latest energy complaints league table for the third consecutive quarter - with customers continuing to report billing problems.
23 November 2016
Citizens Advice has this afternoon responded to the Chancellor Philip Hammond’s Autumn Statement.
22 November 2016
Citizens Advice responds to news that through the Autumn Statement the government will: - ban letting agent’s fees - strengthen minimum wage enforcement and increase the National Living Wage to £7.50 an hour
22 November 2016
In a new study Citizens Advice reveals the challenges faced by just about managing families and says many of the problems are ‘fixable’.
19 November 2016
17 November 2016
The government should consider pausing its planned cut to the Work Related Activity Group (WRAG) of Employment and Support Allowance (ESA) until improved job support is in place, Citizens Advice has said today.
17 November 2016
15 November 2016
The Financial Conduct Authority’s (FCA) has agreed a 1% cap on early exit charges for people taking money out of their pension pots.
14 November 2016
Citizens Advice has today said that energy firms charging much higher prices for the standard tariff is fundamentally unfair.
10 November 2016
The Post Office can play a vital role in helping customers affected by bank closures, says Citizens Advice, as it responds independent review of the ‘Access to banking protocol’ published today by Professor Russel Griggs.
03 November 2016
The Financial Conduct Authority (FCA) has today announced that it will undertake work on arranged and unarranged overdrafts as part of a series of measures to improve competition in the current account market. This follows recommendations proposed by the Competition and Markets Authority (CMA) as part of its investigation into retail banking.
03 November 2016
The Financial Ombudsman Service’s latest quarterly complaints data shows a rise in issues with payday loans. Between, April and September 2016, the Ombudsman received over 5,000 payday loan complaints, compared to 3,200 between April 2015 and March 2016.
30 October 2016
Citizens Advice says that the health and work Green Paper offers the government the opportunity to ensure the work capability assessment (WCA) to be fair, consistent and right first time.
29 October 2016
Mobile phone users who persistently get a bad signal should be allowed to leave their contract early without having to pay a penalty fee, says Citizens Advice.
28 October 2016
Clearer rules are needed to determine whether someone is an employee, a worker or self-employed, says Citizens Advice
