Many people working hard to find jobs may be pushed away from jobs market by proposed Government work schemes
01 October 2013
Citizens Advice comments on new welfare reform policies in Iaian Duncan SMith and Geroge Osborne's conference speeches.
Welfare system must not be used to punish the long-term unemployed
30 September 2013
Broad and unclear under-occupancy legislation unfairly impacts disabled people
27 September 2013
The Chief Executive of national charity Citizens Advice welcomes the appeal made by Surinder Lall against the under-occupancy penalty which unfairly impacts sick and disabled people.
Citizens Advice welcomes new move to clamp down on unfair in-app purchases
25 September 2013
As the Office of Fair trading releases new principles for the online games industry, Citizens Advice welcomes the move and calls for the new guidelines to be backed by strong enforcement action
Landmark employment tribunal win for Oxford CAB could bring future challenges
25 September 2013
A client of Oxford CAB has won her claim in an employment tribunal, on a point that has not been successfully litigated before.
Energy price rises could be ‘the nail in the coffin’ for people’s finances
24 September 2013
As Labour leader Ed Miliband announces policies to help control spiraling energy costs, Citizens Advice calls for energy companies to treat customers more fairly.
Citizens Advice welcomes a pledge to repeal the under-occupancy charge
20 September 2013
Free school meals are 'good news for families'
18 September 2013
Free school meals for all children up to the age of seven will give family finances a boost, and is an important step to help ease the cost of living.
Rising costs delay retirement
17 September 2013
Barclays' mistake a further setback to customer confidence in banks
17 September 2013
People who make innocent mistakes must be protected from tough benefit fraud penalties
16 September 2013
Responding to new charging standards for benefit and tax credit fraud set out by Director of Public Prosecutions Keir Starmer today, Citizens Advice has said that it is right that those who commit benefit fraud face tough penalties, but those who make innocent mistakes while trying to navigate the complex benfits system must not face the same punishment.
Banks need to fight for custom as new switching service launched
15 September 2013
Banks need to put customers’ needs first and look at ways they can save people money, as an easier switching service, launched today, means consumers get set to vote with their feet in terms of quality and service.
Long commutes to the Jobcentre would have significant barriers
11 September 2013
Citizens Advice Chief Executive Gillian Guy has warned that there would be significant barriers for many unemployed people to commute for up to 90 minutes to sign on at the Jobcentre.
9 in 10 could complain about payday lenders accessing bank accounts
11 September 2013
Hard-up consumers are being exploited by payday lenders who drain their bank accounts using continuous payment authorities (CPAs). Citizens Advice has seen evidence of money being taken without permission or warning and sometimes even after loans have been paid off.
Oil clubs’ buying power yields better price
11 September 2013
New research from Citizens Advice demonstrates the buying power of oil clubs, as 97% said they were able to negotiate a lower price with a heating oil supplier because it was for multiple households.
Education Secretary’s comments a ‘smack in the face’ to squeezed families
10 September 2013
Citizens Advice Chief Executive Gillian Guy condemned comments that families under financial pressure have themselves to blame as “absolutely appalling.”
Time for the rest of the gym industry to put customers first
10 September 2013
Citizens Advice calls on the rest of the gym industry to give consumers better cancellation rights and make their contract terms more transparent, as the OFT reveals 3 more firms have agreed to do so, following its investigation.
Government's legal aid changes could create a democratic deficit
05 September 2013
The Government’s decision to tackle the economic deficit by reducing legal aid could create a democratic deficit - denying ordinary people the advice and justice they deserve.