Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.
26 September 2014
Small businesses often have the same problems and concerns in regulated markets as domestic consumers, and operate at similar levels of market engagement and understanding.
27 December 2012
Why consumers need better means of resolving problems with faulty goods and services
01 July 2014
Communications, energy, water and financial services are part of the bedrock of our lives. Everyone needs affordable access to energy and water – they are essential for life, health, safety and well-be
14 November 2012
The claims pests: CAB evidence briefing on PPI and claims-managment companies
20 June 2011
CAB evidence on the consumer problems caused or exacerbated by the recession.
05 February 2008
Citizens Advice evidence report on contracting utility companies.
13 December 2005
Evidence briefing showing that traders are not always giving consumers adequate cancellation rights.
07 September 2004
Citizens Advice evidence report on the effectiveness of call centres.
30 March 2023
People of colour should not be paying more for car insurance. That’s why Citizens Advice is calling for the FCA to treat this problem as an urgent priority and make sure car insurance firms do the same.
