Response to Ofgem’s open letter to launch a project to protect consumers from back billing
05 May 2017
Citizens Advice strongly support Ofgem’s decision to launch a project to examine the regulatory framework governing back billing.
05 May 2017
Citizens Advice strongly support Ofgem’s decision to launch a project to examine the regulatory framework governing back billing.
21 April 2017
Overall, we support Ofgem’s aim to remove the distortion which is currently provided by embedded benefits to sub 100MW generators, and we are pleased that Ofgem has looked to take swift action in the area to protect consumers.
24 March 2017
Citizens Advice responds to Ofgem’s consultation on changes to the Standards of Conduct, including the addition of a Vulnerability Principle
07 March 2017
We set out where the Citizens Advice and Ofgem work plans coincide, and how we intend to work together with the regulator over the next year.
06 March 2017
We generally support Ofgem’s proposed new principles related to sales and marketing.
13 February 2017
We outline our reasoning for supporting Ofgem’s suggested change to regulation, whilst raising concerns about the accessibility and quality of networks’ complaints handling procedures.
10 February 2017
Citizens Advice responds to BEIS’ consultation on implementing MiData in the energy sector
03 February 2017
Citizens Advice responds to Ofgem consultation on changes to Industry Codes governance as a result of the CMA enquiry.
16 January 2017
Citizens Advice responds to the BEIS/Ofgem call for evidence outlining principles and values that should guide transition to smart, flexible energy system
13 January 2017
We support the approach outlined in the consultation. But we are concerned about the amount of change occurring in the industry at the same time, and potential impact on the data privacy framework for smart meter consumers.
12 January 2017
Citizens Advice submission on the costs and benefits of tidal power to the Hendry Review of tidal lagoons
20 December 2016
Our response to the Department for Business, Energy and Industrial Strategy consultation on removing the early rollout obligation for SMETS2 smart meters.
05 January 2017
We set out our views on the DCC’s business case, margin and incentives for activities as part of the next phase of the Switching Programme.
28 November 2016
We support more testing of consumer engagement measures, but set out the need for consumer safeguards and measures to ensure that all consumers benefit
22 November 2016
03 January 2017
Citizens Advice responds to the DCC consultation on the enrollment and adoption of SMETS1 meters
18 November 2016
We suggest a number of areas where the CMA’s draft order to implement a marketing database for disengaged consumers could be improved.
17 October 2016
Citizens Advice’s formal response to Ofgem’s review of the RIIO-T1 price control.
07 October 2016
As the statutory energy consumer voice, Citizens Advice welcomes the proposals focus on tackling fuel poverty. The government needs to go further to help consumers in the most need.