18 September 2020
Citizens Advice welcomes Ofgem’s proposal to extend SLC22G, and introduce a new provision to be able to extend the protections further if needed. It’s essential that these consumers are not disadvantaged by delays to the smart meter rollout.
15 September 2020
We submitted this evidence to Ofgem in response to their consultation on the marketwide half hourly settlement reform impact assessment. The reform will significantly change the way consumers electricity service will use consumption data for billing.
04 September 2020
Our response to Ofgem’s RIIO-2 Draft Determinations for Transmission, Gas Distribution and Electricity System Operator
04 September 2020
Our response to BEIS’s call for evidence on energy-related products
03 September 2020
Our response to the Ofgem Open letter: Notification to interested stakeholders of our interconnector policy review
02 September 2020
Citizens Advice responds to BEIS’ consultation on future coordinated consumer engagement in the smart meter programme
26 August 2020
Our response to Ofgem’s final proposals on self-disconnection and self-rationing
21 August 2020
Citizens Advice welcomes improvements to ongoing requirements for and monitoring of energy suppliers, highlighting where the policy proposals can go further to reduce consumer detriment as a result of supplier failures and calling for swift action to be taken by Ofgem in monitoring and enforcing compliance.
12 August 2020
Ofgem was consulting on revising obligations on suppliers to report information relating to their costs and profits. This is our response, broadly supporting its proposals.
06 August 2020
Our response to the Ofgem consultation on the COVID-19 contingency plan for the RIIO-2 open letter
06 August 2020
Our response to the Ofgem consultation on the RIIO-ED1 closeout methodology for Specified Street Works Costs ENA Queue Management Process Guide consultation
26 June 2020
In May 2020, Ofgem published three statutory consultations seeking to modify how the costs of smart metering, wholesale energy and prepayment are reflected in the energy price cap. This is our response to those three consultations.
22 June 2020
Our response to OLEV’s consultation on improving the consumer experience of Electric Vehicle public chargers.
16 June 2020
Our response to the ENA Queue Management Process Guide consultation
08 June 2020
Our response to the Electralink consultation on Flexr: the energy data sharing service.
08 June 2020
Our response to the Ofgem consultation on the Proposal to modify the Regulatory Instructions and Guidance (RIGS) for RIIO-ED1
01 June 2020
Our response to the BEIS consultation on the proposed regulatory framework for heat networks.
19 May 2020
BEIS was consulting on a proposal to defer the date on which electricity suppliers have to pay some of the costs associated with supporting low carbon generation from summer 2020 to spring 2021. This is our response to that consultation.
08 April 2020
Ofgem was consulting on the approach it should take to protecting consumers with prepayment meters after the price cap mandated by the Competition and Markets Authority ends. This is our response to that consultation.
