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Welfare policy research

Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.

Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.

Find out about all our welfare policy work.

Financial support during the Covid-19 pandemic - a proposal for a Crisis Minimum Income

18 March 2020

As the country turns its resources to responding to the Covid-19 pandemic it is crucial that households are protected from severe financial hardship. People need to receive a Crisis Minimum Income of at least £180 a week to have enough money to cover the bare essentials - so they can protect their own health and the health of others. We’ve set out how we have arrived at this number but also the key mechanisms and actions needed to deliver it. We have previously published a range of other measures giving wider protections to renters, support for those in debt and help to pay essential bills, which support this proposal.

Helping people through the Covid-19 pandemic

16 March 2020

We’ve written a paper detailing proposals that we believe the Government should be considering to temporarily improve social protection capacity and regulation to strengthen our safety net and help smooth disruption to the economy that could follow from this crisis.

Achieving income security for all

01 September 2019

Our benefits system exists to provide a financial safety net for people. Yet many people on benefits are struggling to make ends meet and pay for essentials.

Managing Money on Universal Credit

06 February 2019

Our research finds changes made by the government have made a difference for people waiting for their first Universal Credit payment - but lots of people are still struggling.

Making a Universal Credit Claim

22 July 2018

While Universal Credit is working for the majority, there is a significant minority of people having problems - many of whom are in vulnerable situations and most in need of support.

Universal Credit and debt

11 September 2017

Our evidence shows that the roll out of universal credit has an adverse impact on debt problems. DWP should pause roll out to fix the problems we have identified. Our analysis shows Universal Credit is pushing people further into debt. The Government needs to pause Universal Credit roll-out and fix the problems now.

Fixing Universal Credit

06 July 2017

A report on the implementation of Universal Credit and the issues Citizens Advice is seeing so far.

Responsive welfare

28 January 2015

There are debates and opinions about the right approach to welfare reform. But we see more of the successes, failures and human impacts of the welfare system than any other organisation.