Welfare policy research
Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.
Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.
Find out about all our welfare policy work.
Pop goes the payslip
02 April 2014
At a time when living standards are stagnating, housing costs are rising and the jobs market is unpredictable the tax and benefits system must provide certainty and stability. Universal credit was designed to do this.The Government’s promise to make people better off for each hour they work is in danger of being broken.
Welfare reform and essential bills: mitigating the impact on people’s ability to pay
27 January 2022
Exploring the impact of welfare reform and the progress that utilities companies and other creditors have made to debt prevention and collection practices.
Rebalancing universal credit: Making it work for disabled people
11 September 2014
This report focuses on support for disabled people under universal credit. Whilst we support the principles of universal credit, our analysis shows two important types of problems that will particularly affect disabled people; one relating to work incentives, the other concerning out of work support
Limited capability
07 December 2009
CAB evidence on the first year of employment and support allowance administration
Barriers to work
05 November 2008
Citizens Advice evidence briefing on lone parents and the challenges of working.
Right first time?
11 January 2012
Right first time? CAB study of the accuracy of work capability assessment reports for ESA . . . 11 January 2012
Childcare costs in universal credit
06 August 2013
Childcare costs in universal credit - A better way to allocate the additional money committed in the 2013 Budget
Welfare Foods and Healthy Start
08 December 2006
Welfare Foods and Healthy Start: CAB evidence on the provisiion of milk tokens
Child benefit delays: The impact on CAB clients
07 January 2010
Evidence briefing: child benefit delays - the impact on CAB clients
What the doctor ordered?
02 March 2006
CAB evidence on medical assessments for incapcity and disability benefits
Not getting through
18 July 2007
CAB evidence on the new system for claiming benefits from Jobcentre Plus.
All change: why welfare reform should matter to creditors and utility companies
26 November 2013
All change: why welfare reform should matter to creditors and utility companies.