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Small claims

Deciding whether to make a small claim

Find out what you should consider before starting a small claim and when you can make one.

Making a small claim

Find out what to do before you start a small claim, how to start one and what it involves.

Going to a small claims hearing

Find out what happens at a small claims hearing and how to prepare for it.

The rules about making a court claim

The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court.

Problems with goods - letter before court action

Letter to send as a last attempt to ask a trader to sort out a problem before you take court action.