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Payday loans
How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans
Reporting to Trading Standards
Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland
Grants and benefits to help you pay your energy bills
Grants, benefits and other support, including Warm Home Discount, Winter Fuel Payment and Cold Weather Payment or Winter Heating Payment
Credit brokers explained
Explains what a credit broker is and when they are properly authorised to act
If you have a problem with a disability aid
Check your rights if you've bought a disability aid and have a problem with it, including returns, refunds, repairs, replacements, and compensation
Switching from prepayment to paying by credit
Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance
Check how much a call will cost
How much you might have to pay for calls that are outside of your free calls or minutes
Buying insurance for your mobile phone
Deciding whether to insure your mobile phone and the different types of insurance you can get for your mobile phone
Switching your business to a new energy supplier
How to switch your business energy supplier and what to do if you have problems with an energy broker
Problem with building work, decorating or home improvements
What to do if you're not happy with building or home improvement work, what your rights are, what to say to the trader, how to take further action, where to get more help