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• Switching from prepayment to paying by credit

  Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance

• Find a trader and check you can trust them

  Finding a seller or tradesperson who will do a good job and treat you fairly

• Paying off a credit agreement early

  Find out if your credit agreement is covered by the Consumer Credit Act 1974 and how to pay it off early

• Letter to make a claim for equal liability from a credit provider

  Letter to credit provider claiming equal liability for goods or services bought on credit

• If you live in a mobile home in Wales

  Check the rules about mobile homes in Wales. Check which organisations can help if you’re worried about conditions on your site

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Gathering evidence about discrimination at work

  Get the facts and evidence to help you take action about discrimination at work

• Claiming new style ESA

  Claiming new style ESA. You’ll need to show that your medical condition makes it difficult to work – get advice about applying and find out more