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• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Agreeing to direct payments

  Agreeing to receive direct payments for social care services and who is a 'suitable person' to act as a representative if you are unable to give agreement by yourself

• Complain to the Energy Ombudsman

  When and how to complain to the Energy Ombudsman when you have a dispute with your energy supplier

• Letter to confirm the DWP has given you more time to send your PIP claim form

  Template letter you can use to confirm an extension to the deadline for returning your Personal Independence Payment (PIP) form

• Find out who your gas or electricity supplier is

  Who to contact to find your energy supplier or Meter Point Reference Number

• When you don’t need vehicle insurance

  There are some situations where you don't need to have motor insurance. Read this page for information on circumstances where motor insurance isn't required

• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter