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Citizens Advice has responded to the latest government announcement on an extension of the furlough scheme

5 November 2020

Alistair Cromwell, Acting Chief Executive of Citizens Advice, says:

“Today’s announcement is hugely welcome and will help provide both employees and employers with some certainty through the turmoil of the next five months.

“We’ve seen how important the safety net of the furlough scheme has been in protecting jobs, ensuring those workers who are most vulnerable aren’t put at unnecessary risk, and safeguarding viable businesses. 

“The government was right to introduce it back in March and it is right to extend now.” 

Background information

  • Citizens Advice is currently helping one person every two minutes with a redundancy issue

  • Since March, advisers have supported more than 31,000 people with one-to-one advice on redundancy 

  • The charity’s redundancy web pages have been viewed more than 2.4 million times since March

  • Throughout October, “redundancy” was the most-searched term on the Citizens Advice website

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  6. To get advice online or find your local Citizens Advice, visit
  7. For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.