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Citizens Advice responds to British Gas owner Centrica’s warning of higher gas costs

11 May 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said: “The prospect of  further rises in fuel bills will be a huge worry for many people who are already struggling to cope with last year’s increases.  

“Many household budgets are at breaking point and we urge British Gas to think about its customers and the extra pressure any rise will put on their finances. Energy companies need to keep prices as low as possible to avoid more people being pushed into fuel poverty or debt. "    

Anyone who is struggling with their fuel bills can get advice from their local Citizens Advice Bureaux or visit

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.