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Citizens Advice responds to Ofcom's enforcement programme into telecoms price rises

1 December 2022

Matthew Upton, Director of Policy at Citizens Advice, said:

“Every day our advisers hear from people barely making ends meet as they battle soaring household bills.

“Ofcom should rightly ensure people know what prices they’re signing up to. But as we all pull together in this cost-of-living crisis, what we really need to see is telecoms firms cancelling mid-contract price rises altogether.

“Customers are already facing £2.5billion worth of price hikes across mobile and broadband next year. This underlines why the government and Ofcom need to protect us from further higher prices in the future.”

Earlier this year, Citizens Advice found millions of mobile and broadband customers face £2.5 billion price hikes in 2023.

Notes to editors

  1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Our network of charities offers impartial advice online, over the phone, and in person, for free.
  3. Citizens Advice helped 2.55 million people face to face, over the phone, by email and webchat in 2021-22. And we had 40.6 million visits to our website. For full service statistics see our monthly publication Advice trends.
  4. Citizens Advice service staff are supported by more than 18,500 trained volunteers, working at over 2,500 service outlets across England and Wales.
  5. You can get consumer advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.