Citizens Advice responds to Ofgem’s Microbusiness Review
As the official consumer watchdog for domestic and microbusiness energy consumers, Citizens Advice has responded to Ofgem’s Microbusiness Review.
Gillian Cooper, Head of Energy Policy for Citizens Advice, said:
“These changes are a real step forward in tackling the bad practice we’ve seen among some energy brokers which can leave microbusinesses out of pocket. They provide important new protections for those switching supplier, including a new ‘cooling-off’ process.
“However, it’s a challenging time for microbusinesses and many still risk being subject to harsh debt recovery practices or losing money if their supplier fails. It’s vital that Ofgem and suppliers continue to improve support for those who are struggling with their bills, and work with microbusinesses to minimise the risk of disconnection.”
Notes to editors
- Citizens Advice responded to Ofgem’s Microbusiness Strategic Review Policy Consultation in October 2020
- Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
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