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Energy efficiency measures the “major missing piece” of the government’s energy strategy says Citizens Advice

7 April 2022

Citizens Advice, the official watchdog for energy consumers, has responded to the government’s Energy Security Strategy.

Dame Clare Moriarty, Chief Executive of Citizens Advice, said:

“There is a major missing piece of this strategy. Energy efficiency. Improving the energy efficiency of homes in this country can help bring down bills right now, it means safer, warmer homes and it protects people from future price spikes. 

“Increasing domestic energy supplies will help protect bill-payers from price spikes. But the financing and building of new nuclear is complex and projects have a history of being delivered late and over budget. Consumers can’t be left to pick up the tab if the same thing happens again.”

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  6. To get advice online or find your local Citizens Advice, visit
  7. For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.