New protections will help those struggling to make ends meet
Citizens Advice, in its official role as the consumer watchdog for energy, has responded to Ofgem’s new consumer protections.
Dame Gillian Guy, Chief Executive of Citizens Advice, said:
“This raft of new protections from Ofgem should help more people who are struggling to stay afloat.
“Energy is an essential service and everyone should be confident they can adequately heat their home and protect their health - especially during a global pandemic.
“We’ve been pressing for the measures agreed between government and energy suppliers to help people through the coronavirus pandemic to be extended and widened, so we’re very pleased to see this announcement from the regulator.
“Even with this short term support from suppliers, many people will still struggle to pay for the basics. Government needs to do more to support those who need it most, including making the temporary uplift to Universal Credit and Working Tax Credit permanent.”
Last week new research from Citizens Advice showed significant numbers of people risk being pushed into a position where they can’t pay their essential bills and could face spiraling debts if the uplift to Universal Credit and Working Tax Credit is not extended beyond April 2021.
The findings come from the report Living on Less than Zero.
Notes to editors
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
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