Skip to navigation Skip to content Skip to footer

Talk Talk should compensate people harassed by silent calls

18 April 2013

Citizens Advice says Talk Talk should compensate people who have been targeted by its silent and abandoned calls following the £750,000 fine from Ofcom.

Citizens Advice Chief Executive Gillian Guy said:

“It’s good that Talk Talk has been fined and we hope this is enough to stop them allowing this to happen again. We’d like to see them also offer compensation to those people who’ve been harassed by these calls. It’s not enough just to pay a fine to the Treasury.

“Silent and abandoned calls can be very distressing . The elderly often bear the brunt as they are at home more often and it can be particularly unsettling for people waiting for an urgent call from family or friends.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.