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This advice applies to England

There are lots of ways to contact us if you can’t find the advice you need on this website.

If you’re worried about getting less Universal Credit

From 6 October 2021, the amount of Universal Credit you get will go down. Check what you can do when your Universal Credit goes down.

Find your nearest Citizens Advice

Enter your postcode or town to get contact details for your nearest Citizens Advice.

Most local Citizens Advice can only help you if you live or work in their area.

Coronavirus - changes to our service

Some local Citizens Advice still can't give face to face advice. They might be able to help by phone, email or online chat instead.

If you can’t contact your local Citizens Advice, you can still get help by calling our national phone line or by talking to an adviser online. There might be longer wait times than usual but we’ll help you as soon as we can.

Call our national phone line

You can contact an adviser through our national phone service:

Adviceline (England): 0800 144 8848

Advicelink (Wales): 0800 702 2020 

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.

If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number - we only use it to send your call to a local adviser if one’s available.

There are a few parts of England we don’t cover yet. If you’re in one of these areas, we’ll give you other options when you call.

We’ll answer as soon as we can - at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.

Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.

Talk to us online

Chat lets you talk to a trained adviser online. You can:

If you’re applying for Universal Credit

You can contact our Help to Claim service for help with the claiming process - from making an application to getting your first payment.

If you need help with money or debt

If you’re having issues with money or debt, you can:

Debt helpline: 0800 240 4420

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

The debt helpline is available 9am to 5pm, Monday to Friday. It’s not available on public holidays.

Calls are free from mobiles and landlines.

If you have a problem with something you’ve bought or a service you've received

You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post.

The consumer service can advise you and pass complaints to Trading Standards.

Give feedback or make a complaint

You can give feedback or make a complaint about our advice or how you’ve been treated when you contacted us or visited your local Citizens Advice.

Read our privacy policy

Find out how we store and use your personal information when you contact us.

Read our behaviour policy

Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.

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