Contact us
There are lots of ways to contact us if you can’t find the advice you need on this website.
Coronavirus - changes to our service
Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus. They might still be able to help by phone, email or online chat.
If you can’t contact your local Citizens Advice, you can still get help by calling our national phone line or by talking to an adviser online. There might be longer wait times than usual but we’ll help you as soon as we can.
If you want to claim Universal Credit, you can talk to a Help to Claim adviser on phone or webchat.
You can also read our online advice about what coronavirus means for you.
Find your nearest Citizens Advice
Enter your postcode or town to get contact details for your nearest Citizens Advice.
Most local Citizens Advice can only help you if you live or work in their area.
Call our national phone line
You can contact an adviser through our national phone service:
Adviceline (England): 0800 144 8848
Advicelink (Wales): 0800 702 2020
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.
If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number - we only use it to send your call to a local adviser if one’s available.
There are a few parts of England we don’t cover yet. If you’re in one of these areas, we’ll give you other options when you call.
We’ll answer as soon as we can - at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.
Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.
Talk to us online
Chat lets you talk to a trained adviser online. You can:
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talk to us about a debt problem - we can usually help between 8am and 7pm, Monday to Friday
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talk to us about any other kind of problem - we can usually help between 10am and 4pm, Monday to Friday
Get help if you’re applying for Universal Credit
You can contact our Help to Claim service for help with the claiming process - from making an application to getting your first payment.
Get help with a consumer issue
You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post.
The consumer service can advise you and pass complaints to Trading Standards.
Make a complaint about us
You can make a complaint about our advice or how you’ve been treated when you contacted us or visited your local Citizens Advice.
Read our privacy policy
Find out how we store and use your personal information when you contact us.
Read our behaviour policy
Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.