About our advice service

Due to the coronavirus outbreak, we are not open for face to face advice. If you need advice, we're still here to help. We are operating a telephone only service as follows:

For Telephone Advice Monday to Friday: Phone our Adviceline on 0344 245 1285: 9:00am - 3:30pm.

Enquiry Message Lines:

We have two message lines for general enquiries and debt enquiries. Please leave a message and someone will phone you back as soon as possible - we will try two times from a withheld number:

General enquiries: 01582 540450: 9am - 11am
Debt enquiries: 01582 540446: 8:30am - 9:30am

Universal Credit:

For the General Universal Universal Credit Helpline: Monday to Friday 9am to 6pm: 0800 328 5644

For Anyone That Needs Our Help To Claim Universal Credit: Monday to Friday 8am to 6pm: 0800 144 8 444

For Help Via Webchat: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service

You can also access information online via our website www.citizensadvice.org.uk

Access details

• Wheelchair accessible
• Internet advice access