About our advice service

We have found that most queries can be dealt with by telephone, no matter how complex and the best way to contact us is by phone on one of the numbers below:

For debt enquiries call – 0115 945 3989
For housing enquiries call – 0115 945 3970
For consumer enquiries call – 0808 223 1144
For help to claim Universal Credit call – 0115 945 3986
For all other enquiries call – 0300 330 5457
We can provide a face-to-face advice service, which is strictly for people who are unable to access our services in any other way. This service is available on Thursdays 9.30am – 3pm. We will do a brief assessment, which will involve asking you some questions to see how best we can help you, ie you may be signposted somewhere else or offered a call back or a video appointment in one of our pods at a later date/time.
Please note - we do not have access to interpreters.

Access details

• Wheelchair accessible
• Wheelchair toilet access
• Internet advice access
• Induction loop