About our advice service

Please note that we operate on a first come first serve basis and during busy times we may not be able to see everyone. Appointments for full advice can usually only be given after an initial interview.


If you need help with your new claim for Universal credit we are offering assistance at Loughton Job Centre on Monday, Wednesday, Friday, Epping office on Tuesday, Loughton office on Thursday.

We regret that we can only assist clients who live or work in the Epping Forest District Council area. People who live in the surrounding areas such as Redbridge, Waltham Forest or Broxbourne must contact their local advice services even if we happen to be the nearest Citizens Advice to where they live.
Advice is also available on line at citizensadvice.org.uk

Access details

• Wheelchair accessible
• Wheelchair toilet access