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Citizens Advice Colchester

Contact us

Blackburn House 32 Crouch Street

0808 278 7853

About our advice service

During the ongoing COVID 19 Pandemic, the safety of our volunteers, staff and service users are our top priority. We have suspended our drop sessions at Crouch Street Office until further notice. We will endeavour to assist local residents as much as we can.
For email advice:
For our debt advice helpline: 07984 405190 ( Monday to Friday subject to staff availability )
For telephone advice please contact 0800 144 8848. Lines are open Monday to Friday 9am until 5pm
Colchester Advisers are available Tues Wed Thurs 9.30am -4pm
For help to claim Universal Credit please call 0800 144 8 444.
General webchat and email advice is available here:
For advice about how the Coronavirus may affect you:
Warm Homes Essex. If you struggle with Fuel bills please contact 0300 3033 789

Telephone advice times

Day Time Further information
Tuesday 09.30 - 15.30
Wednesday 09.45 - 16.00
Thursday 09.30 - 15.30

Access details

  • Wheelchair inaccessible - please contact for further details