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Citizens Advice County Durham (Barnard Castle)

Contact us

Woodleigh Flatts Road
County Durham
DL12 8AA

0300 330 9027 - Advice Line Monday to Friday 10am to 4pm

0300 323 2000 - Debt Advice Line Monday to Friday 9am to 1pm

0300 323 1000 - To cancel or rearrange appointments

About our advice service

All face to face advice services have been suspended until further notice.

We are still providing telephone advice, as follows:

For General Adviceline queries please contact: 0300 330 9027 available Monday to Friday, 10:00 - 16:00

For telephone advice and assistance relating to Universal Credit New Claims please contact the National Help to Claim phoneline available Monday to Friday 08:00 - 18:00 on freephone 0800 144 8 444.

For Debt advice via telephone please contact 0300 323 2000 available Monday to Friday 09:00 - 13:00

Coronavirus - visiting your local Citizens Advice

Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus.

If you can’t contact your local Citizens Advice, check other ways you can get advice by phone or online chat.

Advice session times

Day Time Further information
Monday Telephone Advice Only until further notice - further information to follow.

Telephone advice times

Day Time Further information
Monday Ring 0300 330 9027 Monday to Friday 10:00am to 4:00pm for telephone advice
Tuesday Ring 0800 144 8 444 Monday to Friday 08:00am to 6.00pm for Help to Claim telephone advice
Wednesday Ring 0300 323 2000 for telephone debt advice available Monday to Friday 09:00 - 13:00

Access details

  • Wheelchair accessible
  • Wheelchair toilet access
  • Internet advice access