Cheshire West - Ellesmere Port & Neston Citizens Advice
1 Whitby Road
0808 2787 806
About our advice service
Our Local Adviceline will close at 13.00 on 24 December until 10.00 4 January. There will be no answering machine facility during these times.
Emergency contact numbers can be found on the Livewell website https://livewell.cheshirewestandchester.gov.uk/Information/christmassupport?categoryId=5056
Citizens Advice National Adviceline is running as usual apart from bank holidays. 0800 144 8848
Our local email will not be supported during the christmas period so if the enquiry is urgent use the emergency contact numbers.
Help to Claim Universal Credit phone lines open are the same as above 0800 144 8444
Help to Claim Universal Credit webchat is available during the festive period apart from public holidays https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/
Due to the current situation and guidance on Coronavirus, our drop in services are at this time unavailable for the health and safety of our staff, volunteers and clients. Please use our Telephone Advice Service.
Coronavirus - visiting your local Citizens Advice
Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus.
If you can’t contact your local Citizens Advice, check other ways you can get advice by phone or online chat.
Advice session times
|Monday||Drop in Closed|
|Tuesday||Drop in Closed|
|Wednesday||Drop in Closed|
|Thursday||Drop in Closed|
|Friday||Drop in Closed|
Telephone advice times
|Monday||10.00 - 16.00||An assessment of your advice needs|
|Tuesday||10.00 - 16.00||An assessment of your advice needs|
|Wednesday||10.00 - 16.00||An assessment of your advice needs|
|Thursday||10.00 - 16.00||An assessment of your advice needs|
|Friday||10.00 - 16.00||An assessment of your advice needs|
- Wheelchair accessible
- Wheelchair toilet access