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Cheshire West - Ellesmere Port & Neston Citizens Advice

Contact us

1 Whitby Road Ellesmere Port
ELLESMERE PORT
Cheshire
CH65 8AA

http://www.citizensadvicecw.org.uk/

0808 2787 806

About our advice service

Our Local Adviceline will close at 13.00 on 24 December until 10.00 4 January. There will be no answering machine facility during these times.

Emergency contact numbers can be found on the Livewell website https://livewell.cheshirewestandchester.gov.uk/Information/christmassupport?categoryId=5056

Citizens Advice National Adviceline is running as usual apart from bank holidays. 0800 144 8848

Our local email will not be supported during the christmas period so if the enquiry is urgent use the emergency contact numbers.

Help to Claim Universal Credit phone lines open are the same as above 0800 144 8444

Help to Claim Universal Credit webchat is available during the festive period apart from public holidays https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/

Due to the current situation and guidance on Coronavirus, our drop in services are at this time unavailable for the health and safety of our staff, volunteers and clients. Please use our Telephone Advice Service.

Coronavirus - visiting your local Citizens Advice

Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus.

If you can’t contact your local Citizens Advice, check other ways you can get advice by phone or online chat.

Advice session times

Day Time Further information
Monday Drop in Closed
Tuesday Drop in Closed
Wednesday Drop in Closed
Thursday Drop in Closed
Friday Drop in Closed

Telephone advice times

Day Time Further information
Monday 10.00 - 16.00 An assessment of your advice needs
Tuesday 10.00 - 16.00 An assessment of your advice needs
Wednesday 10.00 - 16.00 An assessment of your advice needs
Thursday 10.00 - 16.00 An assessment of your advice needs
Friday 10.00 - 16.00 An assessment of your advice needs

Access details

  • Wheelchair accessible
  • Wheelchair toilet access