Citizens Advice Bournemouth, Christchurch and Poole (Poole Office)
Contact us
Room 40E
Civic Centre
POOLE
Dorset
BH15 2RU
http://www.citizensadvicebcp.org.uk/
BCP Adviceline 03444 111 444
About our advice service
*Important Notice*
Due to the Coronavirus guidance, we have reluctantly taken the decision to temporarily close our face-to-face services. We apologise for any inconvenience this may cause.
We would appreciate anybody requiring our help to contact us through our online ‘Request Advice’ form or phone our Adviceline.
Monday – Friday 10:00 – 16:00
BCP Adviceline - 03444 111 4444
Universal Credit Help to Claim - 0800 1448444
Web Form - https://www.citizensadvicebcp.org.uk/get-advice/
Web Chat - https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/
Advice services including:
• Benefits
• Housing
• Consumer issues
• Employment
• Debt & Money Advice
• Family and Relationships
• Legal
• Immigration
Coronavirus - visiting your local Citizens Advice
Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus.
If you can’t contact your local Citizens Advice, check other ways you can get advice by phone or online chat.
Advice session times
| Day | Time | Further information |
|---|---|---|
| Monday | 10.00 - 15.00 | For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444. |
| Tuesday | 10.00 - 15.00 | For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444. |
| Wednesday | 10.00 - 15.00 | For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444. |
| Thursday | 10.00 - 15.00 | For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444. |
| Friday | 10.00 - 13.00 | For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444. |
Telephone advice times
| Day | Time | Further information |
|---|---|---|
| Monday | 10.00 - 16.00 | Dorset Adviceline Gateway Assessment Tel: 03444 111 444 |
| Tuesday | 10.00 - 16.00 | Dorset Adviceline Gateway Assessment Tel: 03444 111 444 |
| Wednesday | 10.00 - 16.00 | Dorset Adviceline Gateway Assessment Tel: 03444 111 444 |
| Thursday | 10.00 - 16.00 | Dorset Adviceline Gateway Assessment Tel: 03444 111 444 |
| Friday | 10.00 - 13.00 | Dorset Adviceline Gateway Assessment Tel: 03444 111 444 |
Access details
- Wheelchair accessible
- Wheelchair toilet access
- Internet advice access
- Induction loop