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Citizens Advice Bournemouth, Christchurch and Poole (Poole Office)

Contact us

Room 40E Civic Centre
POOLE
Dorset
BH15 2RU

http://www.citizensadvicebcp.org.uk/

BCP Adviceline 03444 111 444

About our advice service

*Important Notice*

Due to the Coronavirus guidance, we have reluctantly taken the decision to temporarily close our face-to-face services. We apologise for any inconvenience this may cause.
We would appreciate anybody requiring our help to contact us through our online ‘Request Advice’ form or phone our Adviceline.

Monday – Friday 10:00 – 16:00
BCP Adviceline - 03444 111 4444
Universal Credit Help to Claim - 0800 1448444
Web Form - https://www.citizensadvicebcp.org.uk/get-advice/
Web Chat - https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/

Advice services including:
• Benefits
• Housing
• Consumer issues
• Employment
• Debt & Money Advice
• Family and Relationships
• Legal
• Immigration

Coronavirus - visiting your local Citizens Advice

Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus.

If you can’t contact your local Citizens Advice, check other ways you can get advice by phone or online chat.

Advice session times

Day Time Further information
Monday 10.00 - 15.00 For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444.
Tuesday 10.00 - 15.00 For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444.
Wednesday 10.00 - 15.00 For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444.
Thursday 10.00 - 15.00 For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444.
Friday 10.00 - 13.00 For prebooked appointments. New clients please call Dorset Adviceline 03444 111 444.

Telephone advice times

Day Time Further information
Monday 10.00 - 16.00 Dorset Adviceline Gateway Assessment Tel: 03444 111 444
Tuesday 10.00 - 16.00 Dorset Adviceline Gateway Assessment Tel: 03444 111 444
Wednesday 10.00 - 16.00 Dorset Adviceline Gateway Assessment Tel: 03444 111 444
Thursday 10.00 - 16.00 Dorset Adviceline Gateway Assessment Tel: 03444 111 444
Friday 10.00 - 13.00 Dorset Adviceline Gateway Assessment Tel: 03444 111 444

Access details

  • Wheelchair accessible
  • Wheelchair toilet access
  • Internet advice access
  • Induction loop