Citizens Advice Bournemouth, Christchurch and Poole (Poole Office)
Contact us
Room 40E
Civic Centre
POOLE
Dorset
BH15 2RU
http://www.citizensadvicebcp.org.uk/
Adviceline: 0808 2787 939
About our advice service
*Important Notice*
Due to the Coronavirus guidance, we have reluctantly taken the decision to temporarily close our face-to-face services. We apologise for any inconvenience this may cause.
We would appreciate anybody requiring our help to contact us through our online ‘Request Advice’ form or phone our Adviceline.
Monday – Friday 10:00 – 16:00
Adviceline - 0808 2787 939
Universal Credit Help to Claim - 0800 1448 444
Web Form - https://www.citizensadvicebcp.org.uk/get-advice/
Web Chat - https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/
Advice services including:
• Benefits
• Housing
• Consumer issues
• Employment
• Debt & Money Advice
• Family and Relationships
• Legal
• Immigration
If you can't contact your local Citizens Advice
Advice session times
| Day | Time | Further information |
|---|---|---|
| Monday | 10.00 - 15.00 | For pre-booked appointments only. New clients please call Dorset Adviceline on 0808 2787 939 |
| Tuesday | 10.00 - 15.00 | For pre-booked appointments only. New clients please call Dorset Adviceline on 0808 2787 939 |
| Wednesday | 10.00 - 15.00 | For pre-booked appointments only. New clients please call Dorset Adviceline on 0808 2787 939 |
| Thursday | 10.00 - 15.00 | For pre-booked appointments only. New clients please call Dorset Adviceline on 0808 2787 939 |
| Friday | 10.00 - 13.00 | For pre-booked appointments only. New clients please call Dorset Adviceline on 0808 2787 939 |
Telephone advice times
| Day | Time | Further information |
|---|---|---|
| Monday | 10.00 - 16.00 | Dorset Adviceline on 0808 2787 939 |
| Tuesday | 10.00 - 16.00 | Dorset Adviceline on 0808 2787 939 |
| Wednesday | 10.00 - 16.00 | Dorset Adviceline on 0808 2787 939 |
| Thursday | 10.00 - 16.00 | Dorset Adviceline on 0808 2787 939 |
| Friday | 10.00 - 13.00 | Dorset Adviceline on 0808 2787 939 |
Access details
- Wheelchair accessible
- Wheelchair toilet access
- Internet advice access
- Induction loop