Our services are provided at branches in Blaby, Coalville, Hinckley, Leicester city, Market Harborough, Melton Mowbray, and Oadby & Wigston (but not Charnwood, which remains independent).

General advice in Leicester City is by appointment only. A drop-in service is available for clients facing an emergency situation, such as eviction, court action, homelessness, no food/fuel or abuse.

As well as general advice and information, we also provide specialist advice and information on Macmillan Welfare Benefits, Mesothelioma, specialist debt (Money Advice Service), Pension wise, energy bills and the EU.

When you first contact us you’ll be offered a short session with an assessor to talk about how we can help you. Please tell us about any language or access requirements and we will do our best to accommodate them.

We might be able to solve your problem there and then. If your issue is more complicated, we will make you an appointment for more specialist advice. This can be in person, by phone or on em

Advice session times

Day	Time	Further information
Monday	09.00 - 16.30	APPOINTMENT ONLY (unless in crisis situation e.g. homelessness, domestic violence and similar)
Tuesday	09.00 - 16.30	APPOINTMENT ONLY (unless in crisis situation e.g. homelessness, domestic violence and similar)
Wednesday	09.00 - 16.30	APPOINTMENT ONLY (unless in crisis situation e.g. homelessness, domestic violence and similar)
Thursday	09.00 - 16.30	APPOINTMENT ONLY (unless in crisis situation e.g. homelessness, domestic violence and similar)
Friday	09.00 - 16.30	APPOINTMENT ONLY (unless in crisis situation e.g. homelessness, domestic violence and similar)

Telephone advice times

Day	Time	Further information
Monday	09.00 - 16.30
Tuesday	09.00 - 16.30
Wednesday	09.00 - 16.30
Thursday	09.00 - 16.30
Friday	09.00 - 16.30

Access details

Wheelchair accessible
Wheelchair toilet access