Skip to navigation Skip to content Skip to footer

Norfolk Citizens Advice Bureau (Norwich)

Contact us

Millennium Library The Forum Millennium Plain
NORWICH
Norfolk
NR2 1TF

http://www.ncab.org.uk/

http://www.ncab.org.uk/?p=email.advice

Adviceline - 03 444 111 444

About our advice service

Triage System Only. Please access digital services if you can. Full assessment and advice given on a first come first served basis. Appointments with specialist services (debt, money, housing, welfare benefits or legal) can be made where necessary.
Tel: Calls are directed initially to the bureau closest to the caller’s area code. If our lines are busy, or calls are made outside our telephone operating hours, the call will be directed to another bureau or provider. If no provider is available, an automated information service operates.
Advice appointments: Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.
E-mail service: Offers basic information to straightforward queries. NB: Advice appointments cannot be made by e-mail.
Citizens Advice Consumer helpline - 03454 040506 (not part of Norfolk Citizens Advice)

Coronavirus - visiting your local Citizens Advice

Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus.

If you can’t contact your local Citizens Advice, check other ways you can get advice by phone or online chat.

Advice session times

Day Time Further information
Monday 10.00 - 12.00 Triage System Only for those who cannot access digital services
Tuesday 10.00 - 12.00 Triage System Only for those who cannot access digital services
Wednesday 10.00 - 12.00 Triage System Only for those who cannot access digital services
Thursday 10.00 - 12.00 Triage System Only for those who cannot access digital services
Friday 10.00 - 12.00 Triage System Only for those who cannot access digital services

Telephone advice times

Day Time Further information
Monday 09.30 - 16.00 Assessment and information
Tuesday 09.30 - 16.00 Assessment and information
Wednesday 09.30 - 16.00 Assessment and information
Thursday 09.30 - 16.00 Assessment and information
Friday 09.30 - 16.00 Assessment and information

Access details

  • Wheelchair accessible
  • Wheelchair toilet access
  • Induction loop