About our advice service
Drop-in or telephone service: No appointment necessary. Full assessment and advice given on a first come first served basis. Appointments with specialist services (debt, money, housing, welfare benefits or legal) can be made where necessary.
Tel: Calls are directed initially to the bureau closest to the caller’s area code. If our lines are busy, or calls are made outside our telephone operating hours, the call will be directed to another bureau or provider. If no provider is available, an automated information service operates.
Advice appointments: Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.
E-mail service: Offers basic information to straightforward queries. NB: Advice appointments cannot be made by e-mail.
Citizens Advice Consumer helpline - 03454 040506 (not part of Norfolk Citizens Advice)
Advice session times
|Monday||10.00 - 15.00||Assessments and information|
|Thursday||10.00 - 15.00||Assessments and information|
Telephone advice times
|Monday||09.30 - 16.00||Assessment and information|
|Tuesday||09.30 - 16.00||Assessment and information|
|Wednesday||09.30 - 16.00||Assessment and information|
|Thursday||09.30 - 16.00||Assessment and information|
|Friday||09.30 - 16.00||Assessment and information|
- Wheelchair accessible