Housing & Debt Telephone Supervisor

We are looking for a Housing & Debt Telephone Supervisor to join our Specialist Telephone Advice Service.

You will be responsible for supervising the delivery of the Legal Aid Telephone Advice Service (TAS), offering telephone advice to clients in relation to housing and debt matters. This role is office based at Derby in a department which is a target driven, performance-based project.

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

To supervise a team of caseworkers and administration staff to ensure the delivery of the service operating within the core hours and in accordance with the KPI targets

advise and act on behalf of clients for housing and debt matters from instruction through to completion

Comply with procedures set out in the Office Manual, Practice Manual of the Legal Services Department, professional standards and any requirement set by the Solicitors Regulation Authority (SRA).

To provide a high-quality legal service to all clients.

To develop and maintain good client relationship skills, gaining clients ‘confidence and that of other professionals.

For full details and to apply, visit our website: https://www.citizensadvicemidmercia.org.uk/vacancies/