Generalist Adviser
Apply before 11.59pm on 6 June 2025.
Job summary
- Salary
- Up to £28,000 depending on experience, up to £25,000 for trainee position
- Location
- Various locations in the London Borough of Hounslow
- Workplace
- Office based
- Contract
- Fixed term contract, until 31 December 2026
- Hours per week
- 37.5 (part time may be considered)
How to apply
You can check for more information and how to apply.
About the role
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for one full time and one part time experienced Generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.
In particular, the role requires you to:
conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
do a benefit calculation as standard for clients
give full advice and support to clients to resolve their issues
where necessary, make a referral or signpost clients
write up case notes to Citizens Advice national standards
For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification.
We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).